Heartfelt with Dr Melissa Walton-Shirley

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Oh, the pain of recertification and MOC points!

Aug 1, 2012 22:34 EDT


What happened to the good old days when you opened a textbook, read a few chapters, and then took a board exam? Ten years following my initial cardiology boards, the process was still straightforward. I ordered a CD, popped it into my laptop, studied it, and then took my internal medicine and cardiology recertification at the same setting. I still recall that high-five feeling as I marched out of the testing center both proud and relieved. I knew I was good to go for another 10 years, a date that seemed light-years away, yet here it is. I'm now having an affair with CardioSource every day of my life, while my husband sits neglected and waiting. Where did the past decade go, and why did it take with it the easy read-and-regurgitate approach to testing?

When it comes to computer skills, I'm not the brightest icon on the screen, but I do work part-time on the net. My experience really should count for something, but despite my frequent dalliances with the worldwide web, I am finding the new recertification process daunting. My secretary ordered the study kit online months ago. After procrastinating for weeks, I decided I'd start in February, but I had to wait until March for the new Adult Clinical Cardiology Self-Assessment Program 8 (ACCSAP 8) to be released. The anticipation generated all the excitement needed for the process, but my enthusiasm soon dampened.

I dealt with internet glitches right off the bat, both locally and from the central site. My server went haywire after a violent electrical storm melted my surge protector on my office nuclear camera and shut down my home PC. It crashed my computer without warning, screwed up my wireless, and blasted my connection to the printer. For days I shut down the computer repeatedly and unplugged the little cords that hook into the blue box behind it. After mentally counting one-one thousand, two-one thousand, three-one thousand, etc, I then rebooted. I did this a gazillion times to the point of madness, but my efforts were to no avail. Finally, our eldest daughter's nice boyfriend who came over for a dinner (that I did not cook), bestowed his wonderful geekiness upon my HP and got me back online. Unfortunately, the misery was not over.

I tried all weekend to log on to CardioSource at least eight million times unsuccessfully. After pulling my hair, smushing my face with my hands, slapping myself out of frustration, then going for a walk, I contacted the central office and left a message. That was on Saturday. On Monday morning, a representative called me promptly but could not locate my name anywhere on the site. "How did you get this information without a log-on number?" she asked. After suggesting the very helpful and well-meaning person at the other end check under the "Ws" instead of the "Ss," my information was located. I cursed the day (again) that I took a hyphenated last name, accepted that I deserved this punishment, but was encouraged that I had been revalidated as a human being who actually exists, indeed has a doctorate degree and possesses a magic number with which to log in. An explanation for the glitch is that "they had been working on the site." "Okay," I thought, "fair enough," and so, several weeks and five chapters and a million modules later, chapter 6—"Acute Coronary Syndromes"—awaits me.

Perhaps it's not just the recertification process that is so different. I think it's me. I get up very early several days per week, glide by my dining-room table where I've set up my study nest, punch my computer "on" button, and make a cup of coffee. I locate a pair of readers I started wearing this past year (color-coordinated with my nightshirt, of course). I sit on a travel pillow my daughter brought back from a mission trip to Peru because I have this paresthesia that feels like water running down my left leg from sitting too long—a symptom I definitely did not have 10 years ago. I read voraciously, all the while selfishly hoping my husband and my kids sleep just a little longer. If no one turns on the TV or if the phone doesn't ring, I might reach some imaginary benchmark for the day. I check my progress frequently and do the mental math to see if it's possible to finish the entire process in time to take the spring exam. I fight the temptation to check Facebook, a vortex that certainly sucks another 20 minutes out of anyone's day for no good reason. Sometimes I have steellike concentration that only Superman could rival, and other times, I must read the same paragraph twice. Then, I worry about the Maintenance of Certification (MOC) points.

I have 30 MOC points that magically appeared on my screen, leftovers from an abandoned attempt to read through the general internal-medicine recertification a few years ago. After several catastrophic family illnesses, I finally gave up the effort (temporarily I hope) because it was optional and because cardiology is my priority. I called the American Board of Internal Medicine (ABIM) to see how long MOC points last. "They never go away," the voice said at the other end of the line. "But where are my CMEs?" I asked. "You have to enter those on your own," she said and then attempted to tell me how to do it. I hung up, thanking the person and knowing full well that I still don't know how to enter them or where to enter them, but I'd figure that out later.

And what about those weird practice-improvement MOC points? They are the final 20 or so points needed to make up 100 total in order to sit for the exam, or at least that's my feeble understanding. Those 20 points are part of some crazy requirement to write up some practice-improvement thing, submit it, and then write up how it improved my practice. What the heck? Can I not just read this octopus of a recertification document and go somewhere and take a test? The answer is obviously "no," or I would not be sitting here, writing an extensive whine while I could be reading Dr Sunil Rao's chapter 6 on ACS. (I'm actually looking forward to it.)

But let me not digress from my very rewarding and therapeutic whine. My legs are numb every day after an hour of reading. I'm on raloxifene (Evista, Lilly), so I try to stand and walk. I fear a DVT. My coffee cup is empty too often, so I make more frequent trips to the bathroom. I don't think I made so many pilgrimages to the bathroom 10 years ago. My mind wanders again. I need to call my mom and see if she got dad to take his meds. "Is he being compliant with his BiPap?" I tap myself on my cheek. "Stay on topic. You have to study." My daughter and her boyfriend broke up. My other daughter thinks she might get married. Our local medical politics are in the crapper, and it's time to go the office. I take a 30-minute walk with my whopper 3-lb weights. I jump in the shower and "sleep" my Mac Book so I don't have to chance going through another log in and spending 20 minutes trying to figure that out. I came back that evening only to find my youngest daughter has a "dorm checklist" on the screen; my heart sinks, but luckily she minimized my CardioSource. Thanks, Aaron!

Don't get me wrong; I fully understand the importance of keeping current, keeping up, and constantly seeking to learn something that will help me when I turn the knob on my exam-room door. I'm just a bit frustrated that the current process is so cumbersome. I am grateful for excellent material and the academicians and clinicians who can provide this program for the benefit of my learning process, but the challenge of time management for a mature private-practice cardiologist is where most of us live every day. I fear I won't figure out how to gain those MOC points that don't increase every time I take a chapter test and get CMEs. Furthermore, my anxiety regarding accumulating enough of those MOC points in time is 1000% higher than my fear of taking of the exam.

No matter the depth of my gratitude and admiration for the ACCSAP 8 material, I insist that just reading the information for recertification and then showing up to take an exam is faster, easier, more efficient, and less stressful. Proving one is still worthy of practicing cardiac medicine after 22 years should not be so complicated. My CME credits I earn for reading the material should be credited automatically, and MOC points should be earned from CMEs and practice tests. If we could simplify the recertification process and make it far less painful, I could have a much better day, get on with my life, and then hope the next 10 years pass much more slowly.

See also:

ACLS and BLS: Getting recertification wrong

Does board recertification ensure standards of practice? Or is it now an exercise in liability control?








Your comments
Oh, the pain of recertification and MOC points!
# 1 of 12
August 1, 2012 11:38 (EDT)
Ralph Millsaps

I could not agree more. The ABIM and others seem determined to see how much of our free time and money they can suck out of our lives.  Don't remember who wrote it, but someone suggested the cost for a cardiologist who does everything, as many of us do, is over 100K every 10 years. Boards in IM, cardiology, echo, nuclear, intervention.  Now they want to add CHF and maybe one does pacemakers too? Add two more.

$1-2000 per exam + a 3-4 day review course of some type + time away from practice + travel and not counting the incalcuable cost of loss of family time.

I do not know a cardiologist that is not up on the current literature, reading JACC, AJC, Circ and others every month.  We get no points, no bennies, no kisses; we do it because we want to be up to date in our field.  Most attend at least one meeting of significance each year, again more reward from the local hospital and state medical boards than ABIM.

I don't understand why "we" keep doing this to ourselves.  In the era of evidence based care and guidelines by the ream, where is the evidence this methodology improves outpatient or inpatient care?  Probably in the same place having residents only work 12 hours at most?

I took the echo boards this year and that is my last board exam.  I'm done and refuse to do any more. 

# 2 of 12
August 4, 2012 11:12 (EDT)
Giovanni Gulli
Dear Dr Walton-Shirley, (un)fortunately in Italy we do not have to prove formally that we are up to date in our field –as an internal medicine physician the boundaries of “my field” are rather vague-, and this is why I trust you guys more than the vast majority of my Italian colleagues. I’m very sympathetic to your feelings, still, I was wandering whether you were talking about ageing, rather than how cumbersome the process of recertification is. I read each and every day/week Medscape, Heartwire, Physician's First Watch, Amedeo Diabetes, and I try to get, at least, a glimpse of the NEJM and the Lancet, though I feel that my stamina is not the same as it was ten years or even five years ago. And this is not because I reached the top of my career as a hospitalist: it is because I’m turning sixty. So, reading your whine has been very rewarding and therapeutic to me too: now I can give a name to the disquieting feelings that have been haunting me for so long. The name is age, and I have to realize that I cannot perform the same as I did when I was a resident here in Italy or a post-doc in your country, more than twenty years ago, and that nobody has the authority to ask me to do it. Nobody but me, so I’ll keep doing it, and you will take your board exam. Thanks for you time, sorry for my English. Giovanni Gulli P.S. By the way, thinking about your pilgrimages to the bathroom, I also started to wake up at night…  
# 3 of 12
August 4, 2012 07:31 (EDT)
Melissa

Giovanni,

Your English is impeccable. I speak about three lines of German, about 50 lines of French and about 30 lines of English. No Italian. You should make no apologies!! Thanks for posting and I can certainly identify!

Ralph,

I feel your pain. It's been a tough week. Office was an absolute mad house and a death in our family. I'm afraid Dr. Rao's ACS chapter has gone lacking and I'll promise to start Monday!!

Melissa

# 4 of 12
August 5, 2012 10:21 (EDT)
melissa

I meant 30 lines of Spanish!! Though it could be argued!LOL

Melissa

# 5 of 12
August 5, 2012 04:34 (EDT)
Michael Springer MD

Dear Melissa,

 I am currently trying to finish off my last 20 MOC points to be recertified. I'm doing the "communication with referring physicians" module. (And by the way expect to be getting a questionnaire from me shortly.) Like so many of the PIM modules the improvement plan depends on things I have no control over like my office staff. We are an employed practice. My staff actually works for the hospita. They aren't even my employees. We do not yet have an EMR so PIM's requiring chart reviews are painful and practically impossible. These extra hoops to jump through are just more in a seemingly endless series of meaningless tasks that take my time away from patient care and reading the journals to stay up to date. I'll sign off now before this rant becomes inappropriate. Thanks for the opportunity to vent.

 

Mike Springer MD

# 6 of 12
August 5, 2012 06:02 (EDT)
Bob Harrington

Dear Melissa-

 I am just traveling home after spending the last three days at the ACC board of trustees meeting.  Your blog posting on the pain and challenges associated with board recertification/MOC, etc was read, discussed and agreed with by many of us attending the meeting!  But after 3 days of discussion and reflection on the ACC digital future, I also have some reason to be optimistic for the future.  

As way of disclosure, I have been involved with many of the educational activities of ACC over the years.  All of us involved in education share your pain and frustration with a system that seems to be designed to generate activities but not to create a true system of lifelong learning.  ACC leadership has heard this from many, many of the members and is in the midst of rolling out a much more learner-focused series of educational activities and equally important, a web-based method (the life long learning portfolio) for tracking each individual's activities and linking that to MOC and MOL.  The big vision is to creat an interactive system that will deliver point of care education using high quality materials based on guidelines and other evidence.  Wouldn't it be fantastic if in addition to logging your activities and linking these to MOC, all of our practice data (for example in NCDR) could be used to both provide QI MOC and make suggestions to us as learners for information to address our learning gaps!  Evidence-based education to complement evidence-based practice!  Now that's a future!

 

Thanks as always for being an honest, critical and involved member of the community.  Keep it up!

Bob 

# 7 of 12
August 5, 2012 11:14 (EDT)
Mary Ellen Beliveau

 A note from the ACC:

Our primary mission is to provide means and opportunities for cardiovascular care providers to continually refine their clinical performance and keep abreast of the latest developments in the field.  Aware that CardioSource needs to change to meet tomorrow’s needs; we dedicated the majority of our board of trustees meeting (happening while your blog was published) to roll out a comprehensive digital strategy which will be a multi-phased, multi-year deployment.

 

Our first phase, targeted to address many of the things you note in your blog is actually scheduled for a soft release on August 31st and hard release (meaning more features and functionality) in March 2013. 

 

At the end of this month we will launch of our lifelong learning portfolio (LLP) and our proprietary technology delivering point of care solutions.  Each ACC member will have his or her own lifelong learning portfolio that will store their personal data and enable them to design, access, and fulfill their own personalized curriculum.  The LLP will enable members to understand the changing certification requirements and track their CME, CE and Maintenance of Certification (MOC) progress via “My Transcript/My MOC Tool.” Any credits earned through the ACC will be automatically transmitted into your portfolio.   Any credits earned outside the ACC can be manually entered and scanned to maintain a complete transcript. 

 

The LLP also enables individuals to design their own curriculum based on their own interest areas, preferred learning formats, and practice gap areas. There will be150 activities that individuals can incorporate into their activities list to access for future reference and curriculum development.

 

The LLP site will be a dynamic site that customizes an individual’s experience as he or she uses it. For instance, if a user engages in one of the many self-assessment quizzes, the responses to the quiz will be used to recommend appropriate learning interventions and quality tools to help close any gaps in care.  Our recommendation engine is powered through an individual’s self-assessment scores, CardioSource profile, learning format preferences, and scores from other online activities.  Through this algorithm, ACCF recommended activities will be placed into the personalized LLP for your consideration.

 

Perhaps the most exciting aspect of the LLP will be the release of proprietary technology behind our new point of care (POC) tool; a semantic tool that will help users navigate guidelines, appropriate use criteria (AUC) and other clinical documents.  By simply entering an open-ended question into the POC, individuals will be pointed to the specific portion of the guideline, AUC or clinical document that addresses their needs.

 

While we can’t hold off electrical storms and resulting power surges….we hope in the very near future ACC will ease your burden of recertification.  In the long term we hope to help you meet most of your certification requirements in line with practice. 

 

# 8 of 12
August 6, 2012 07:30 (EDT)
Melissa

Mike,

I feel your pain! certainly glad to help with that physician communication/questionare/ letter, but you better expect a favor back!! HA! Good luck!

Bob,

I appreciate your post. It was a grand coincidence that your team was meeting while I was engaging in my therapeutic whine. Sounds like we are all getting a solid prescription for our cert/recert ills.  See you in Munich? Looking forward to it.

Mary Ellen,

thanks for your communication. I think it's important to understand that many practices still do not have EMR (mine is one of them and so is Mike's above) and the reasons vary: Some just can't make up their minds what's the best system- Some can't afford it, others have partners who are not computer savvy but still work full time but are dedicated to patient care. Those practices still exist.  

  Your post lets us all know that cardiosource is aware and working on improving the process. I appreciate your post as well.

Now, if you could just work on the Kentucky weather too!! :) I'll take sunny, 76 degrees and no humidity-a little rain every night, while we're all sleeping!!! 

Melissa

# 9 of 12
August 10, 2012 12:00 (EDT)
Bill [wpm]

Melissa,

 You are a treasure. Thank you for your gracious whine. I'm an old school guy who is now an Emeritus Professor, semi-retired, and I cannot count the recerts I have taken in so many areas. I genuinely feel your pain. Keep the faith.

# 10 of 12
August 16, 2012 06:25 (EDT)
Melissa

Thanks Bill! I appreciate your reading and congrats on all those recerts! You give me hope that I can keep going!

Melissa

# 11 of 12
October 2, 2012 09:03 (EDT)
Giovanni Gulli

Dear Melissa,

how did your recertification go?

Giovanni

# 12 of 12
October 3, 2012 08:00 (EDT)
Melissa

Giovanni,

Thanks for asking. I have just over a year until I take the exam. Between my mom's knee surgery, my dad's TAVR and the local hospital politics, I have done nothing toward my studies, other than THO reading of course, for a few weeks.  I could write a book-so my progress was ground to a halt. when I started back, I ran into the same situation with gliches.   I called again to the Cardiosource folks a few days ago trying to figure out how to upload my MOC points. I did it ONCE successfully and could never get it to go through again. So.....my plan is to just keep reading (finally finishing module 6 hopefully today), then try and stay on course until I get through all twenty.  I plan to hire a computer geek/tech or ask a friend for a favor who might be able to navigate the site for me. 

The reading is great. Really excellent material, but the process of getting these "points" has been a time wasting stressful distraction from private practice and life. Trying to be a sport, but after a conversation with another cardiologist yesterday who practices in a large metropolitan area, he had the same experience and he was having to call yesterday to ABIM to see if he was even finished yet with the process.  He said, "I'd try to help you, but I don't even know how I've gotten this far myself".  

I will tell you that my recert 10 years ago was a million times easier. I took the Int Med and Cardiology in the same setting. Both were fair exams. No hassle except the time it took out of my practice to take the exam. I actually enjoyed taking the exams that day. 

So.....wish me luck. Say a prayer. Going to need both just to get through the MOC stuff.

Melissa


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About Dr Melissa Walton-Shirley
Dr Walton-Shirley performs invasive cardiology, nuclear cardiology, and stress echocardiography in a private practice in Glasgow, KY.

Her chief medical interests are CHF/hypertrophic obstructive cardiomyopathy and the promotion of primary PCI for acute MI. Recently she played a significant role in helping to launch an ambitious pilot study of primary PCI in Kentucky, the Kentucky Primary Angioplasty Pilot Project. She has also participated in the TIMI 19, Duke-HF, NRMI, and CRUSADE trials and is proud to have been an advocate of the first smoke-free initiative in Kentucky (2011). She champions a smoke-free America.

Dr Walton-Shirley received her undergraduate degree at the University of Kentucky and went to medical school and did her residency and fellowship at the University of Louisville. She is married with two daughters. Her interests include singing, writing poetry and songs, fitness, and, of course, theheart.org.